Returns & Refunds
We offer a 30 day, no quibble, returns policy. Returns from the UK are free. For the rest of the world, we have partnered with DHL to offer a very competitive international returns service.
PLEASE NOTE THERE ARE NO RETURNS FOR ORDERS IN THE SALE, INCLUDING ORDERS WITH THE CODE 'SAVE40'.
Whilst we hope you love your order, we understand you may change your mind. All we ask is that you return your order to us within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund. Once you have returned your good(s), please allow 14 working days for returned to be processed.
Please note, it is not possible to return the following products: Knickers, intimate or sanitary goods and perishables for hygiene reasons. Or any items bought in sale or with code SAVE40.
This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found here.
For further details on items eligible for returns please refer to our Terms and Conditions.
If you are returning due to a fault, please email us at firstname.lastname@example.org
International Returns Service
We are aware that returning your order to the UK can be expensive, tiresome and inconvenient. We are proud to announce that we have joined forces with DHL to offer a competitive International Returns service. Should you wish to return your order via DHL please call us free from the US on +001 888 590 5924 and the rest of the world on +44 203 870 3874. Alternatively, send an email to email@example.com for more information.
For international customers, please keep your certificate of postage safe as you will need this as your proof of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.
It is your responsibility to return your unwanted items in a resalable state. You will not receive a refund should your order be returned damaged to our warehouse.
Can I exchange instead?
If you would like to exchange your item simply return the unwanted item following our returns procedure and place a new order online for the product you’d like. It can take 5-10 working days for the refund to appear in your bank account from the date we receive your order.
All Returns should be sent to the following address:
FAO: Live Better With
Synergy Retail Support Ltd
Crow Lane Industrial Estate,
Please do not send your purchase back to the manufacturer.
Responsibility for Returns Items.
Returned items are your responsibility until they reach our warehouse so please ensure the packaging is secure. All items will be inspected on return and any item in unsuitable condition may be returned to you. Please make sure you are happy with items before removing any labels or packaging.
What happens if I receive a faulty item?
If you receive an item that is faulty, please send it back to us and we will either offer you a repair, or a replacement. If neither is possible, then a full refund, (including the original delivery charge if applicable), will be processed. Faulty items are checked on receipt and validated.
If your item comes with a years warranty, this is only valid a year from the purchase date. With any replacement received within the warranty period, your warranty does NOT renew. For more information visit our Terms and Conditions page.
Once your return has been received, checked and processed, we will issue you with a refund using your original payment method. It can take up to 14 working days to be received and processed and 5-10 working days for the refund to appear in your bank account.
If you have a query about your refund please email firstname.lastname@example.org.